The other day I was so excited about booking a hotel room that I totally overlooked the payment options for Pay Now or Pay Later. I usually opt for Pay Later especially since my plans are not always firm and free cancellations allow me to lock in prices now for accommodations far far later. So, anyway, the payment default in Agoda is Pay Now so my card got charged right away. That would have been okay if not for the fact that I had to cancel the booking and book another one. How dumb.
Although Agoda has a refund policy, I was pretty skeptical given my past experiences with refunds in general. What went running in my mind…endless phone calls, long waiting time, no replies and the like. Considering the amount, I was scared. That’s US$166++ (P7,800). I was prepared for the worst.
Thanks Agoda. I am happy customer.